do you have a question?
Do you have questions about your order, or a general enquiry?
Yes. It is possible to pick up an online order in our boutique at Koszykowa 1.
Orders with personal collection are processed within 3 business days. You will be informed by e-mail when your order is ready.
We prepare and ship our orders within two to seven business days.
Re-order. If a given size is unavailable, please contact our store.
We send our orders via DHL and InPost courier companies.
Shipping by DHL courier costs PLN 20, InPost PLN 15.
Payments on our website can be made via PayU and PayPal. They are done using a secure SSL connection.
The time to pick up a paid and ready order is virtually unlimited. However, we would like to point out that for possible returns and exchanges, the date of purchase on the receipt is binding, and not the date of receipt.
Returned items together with the completed return form attached to purchases or downloaded from our website should be sent back at your own expense or delivered directly to our stationary store located at:
KYOSK
Basket 1
00-564 Warsaw
Returns must be made within 14 days of purchase.
The refund will be made to the account within 14 working days from the date of receipt of the returned items by us.
Please send back the item together with the completed return form attached to the purchase or downloaded from our website and place a new order. Exchanged items must be returned at your own expense or delivered directly to our stationary store located at:
KYOSK
Basket 1
00-564 Warsaw
Items purchased in a stationary store are not returnable. They can be exchanged within 14 days of purchase. Sale items cannot be returned or exchanged.
Do you have questions about your order, or a general enquiry?